Browse All Jobs

Customer Success Manager

Customer Success Manager at Nozomi Networks, Dallas, TX.
Nozomi Networks
On-Site
United States
USD 124,000 - 164,000
Job Description
Nozomi Networks is seeking a Customer Success Manager to join their team in Dallas, Texas. This role is crucial for engaging with and building strong relationships with critical accounts, ensuring high customer satisfaction, successful product use, and customer retention. The Customer Success Manager will be the primary point of contact for key customers, understanding their success criteria, driving adoption and value realization, addressing questions, and resolving issues. They will also act as a trusted advocate for the customer within Nozomi Networks.

Role involves:
  • Developing and managing a customer portfolio.
  • Owning and driving the customer lifecycle.
  • Driving revenue growth by demonstrating successful customer value achievement.
  • Minimizing customer churn through success plans and lifecycle management.
  • Resolving customer requests and concerns to improve their experience.
  • Improving customer experience through data analysis and communication strategies.
  • Maintaining customer information accuracy.
  • Serving as a reliable point of contact and brand ambassador.
  • Working across departments to ensure customer visibility and outcomes.
  • Aiding in product design and development through customer feedback.
  • Assisting in creating training courses and educational materials.
  • Evaluating and improving tutorials and communication infrastructure.

Requirements:
  • 4+ years of experience in a customer success role supporting a technical product.
  • Demonstrable experience onboarding customers and driving adoption.
  • Deep understanding of customer concerns and ability to troubleshoot.
  • Strong organizational skills in creating and maintaining account notes.
  • 3+ years of experience in IT and network security (OT experience is a plus).
  • Technical skills to conduct product demos and present technical reports.
  • Previous experience in a TAM or SE role is valuable.
  • Experience working with brand image and promoting value through customer experience.
  • Accountability, personal organization, and ability to multi-task.
  • Self-driven and proactive nature.
  • Excellent communication and interpersonal skills.
  • Leadership and competency engaging with CxO to technical staff.
  • Experience analyzing and optimizing processes in the Customer Success department.
  • Patient and active listener with a passion for service.

Nozomi Networks offers:
  • Competitive benefits, including medical, dental, vision, life insurance, and disability insurance.
  • The candidate may also be eligible to participate in the company’s equity program and/or variable bonus program.
  • Eligible employees are able to enroll in a 401(k) plan along with the employer matching program.
  • Flexible paid time off, paid holidays and paid parental leave.
Apply Manually

Nozomi Networks

Nozomi Networks is a leader in OT and IoT cybersecurity, dedicated to protecting critical infrastructure and industrial organizations from cyber threats. The company delivers network visibility, threat detection, and operational insights to customers across various industries and governments worldwide. With a focus on innovation, Nozomi Networks provides fast product enhancements, engineering support, and global deployment. The company values integrity, customer success, and a diverse, inclusive work environment.

All Jobs at Nozomi Networks (41)