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Nozomi Networks is seeking a Senior Customer Success Manager to join their Customer Success department. The ideal candidate will engage and build meaningful relationships with critical accounts, driving high customer satisfaction, successful product use, and customer retention.
- Develop and manage customer portfolio.
- Drive revenue growth by demonstrating successful achievement of customer guided value measures.
- Minimize customer churn through customer success plans and customer lifecycle management.
- Resolve customer requests and concerns ensuring improvements to customer experience.
- Improve customer experience through data and trend analysis.
- Maintain customer information accuracy.
- Be a reliable point of contact and brand ambassador for Nozomi.
- Work across departments ensuring proper customer visibility and outcomes are met.
- Aid in product design and development through customer feedback.
- Assist in creating training courses and educational materials.
- Evaluate and improve tutorials and other communication infrastructure.
- 4+ years of experience in a customer success position supporting a technical product.
- Fluid in English and Arabic.
- Onboarding customers, driving adoption and consistently achieving business outcomes.
- Understanding of customers concerns regarding the use of products and ability to troubleshoot.
- Strong organizational skills with experience creating/maintaining account notes.
- 3+ years of experience in IT and network security (OT experience is a plus).
- Technical skills - conduct product demos, training and present technical reports.
- Experience working with brand image and promoting value through customer experience.
- Accountability, personal organization, and ability to multi-task.
- Self-driven and proactive nature.
- Excellent communication and interpersonal skills.
- Leadership and Competency engaging with CxO to technical staff.
- Experience analyzing and optimizing processes in the Customer Success department.
- Patient and active listener.
- Passion for service.
- Opportunity to join Nozomi at a crucial moment and have a big impact.
Nozomi Networks
Nozomi Networks is a leader in OT and IoT cybersecurity, dedicated to protecting critical infrastructure and industrial organizations from cyber threats. The company delivers network visibility, threat detection, and operational insights to customers across various industries and governments worldwide. With a focus on innovation, Nozomi Networks provides fast product enhancements, engineering support, and global deployment. The company values integrity, customer success, and a diverse, inclusive work environment.