Senior Customer Success Manager - Arabic speaking

Job Description

Nozomi Networks is seeking a Senior Customer Success Manager to foster strong relationships with critical accounts and ensure customer satisfaction. The Customer Success Manager will be the main point of contact for key clients, understand their goals, and drive product adoption. This role requires fluency in both English and Arabic.

Role involves:
• Developing and managing customer portfolios.
• Driving revenue growth through customer value achievement.
• Minimizing customer churn.
• Resolving customer requests and concerns.
• Improving customer experience through data analysis.
• Maintaining customer information accuracy.
• Serving as a brand ambassador for Nozomi.
• Aiding in product design and development.
• Assisting in creating training materials.
• Evaluating and improving communication infrastructure.

Requirements:
• 4+ years in a customer success role supporting a technical product.
• Fluency in English and Arabic.
• Experience onboarding customers and driving adoption.
• Deep understanding of customer concerns and troubleshooting skills.
• Strong organizational skills.
• 3+ years of experience in IT and network security (OT experience is a plus).
• Technical skills for product demos and presentations.
• Experience in a TAM or SE role is valuable.
• Accountability and self-driven nature.
• Excellent communication and interpersonal skills.
• Leadership and competency engaging with CxO to technical staff.
• Experience analyzing and optimizing processes.
• Patient and active listener with a passion for service.

Nozomi Networks offers:
• Health & Wellness programs
• Financial benefits
• Work-Life Balance initiatives
• Flexible Time-Off