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Senior Customer Success Manager - EMEA at Nozomi Networks

Senior Customer Success Manager for EMEA region at Nozomi Networks.
On-Site
Italy
Undisclosed salary
Nozomi Networks is seeking a Senior Customer Success Manager for the EMEA region. This role is crucial for building and maintaining strong relationships with key customers, ensuring their satisfaction, and driving successful product adoption. The ideal candidate will possess exceptional account management skills, technical leadership, and excellent communication abilities. In this role, the candidate will:
  • Develop and manage a customer portfolio.
  • Drive revenue growth by demonstrating achievement of customer value measures.
  • Minimize customer churn through success plans.
  • Resolve customer requests and concerns.
  • Improve customer experience through data analysis.
  • Maintain customer information accuracy.
  • Serve as a reliable point of contact for Nozomi Networks.
  • Work across departments to ensure customer outcomes.
  • Aid in product design through customer feedback.
  • Assist in creating training materials.
  • Evaluate and improve communication infrastructure.
Requirements include:
  • 4+ years of experience in a customer success position supporting a technical product.
  • Experience onboarding customers and driving adoption.
  • Understanding of customer concerns and operational best practices.
  • Strong organizational skills.
  • 3+ years of experience in IT and network security.
  • Technical skills for product demos and presentations.
  • Experience in a TAM or SE role is valuable.
  • Excellent communication and interpersonal skills.
Nozomi Networks offers:
  • Health & Wellness benefits
  • Financial benefits
  • Work-Life Balance benefits
  • Flexible Time-Off
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Nozomi Networks

Nozomi Networks is a leader in OT and IoT cybersecurity, dedicated to protecting critical infrastructure and industrial organizations from cyber threats. The company delivers network visibility, threat detection, and operational insights to customers across various industries and governments worldwide. With a focus on innovation, Nozomi Networks provides fast product enhancements, engineering support, and global deployment. The company values integrity, customer success, and a diverse, inclusive work environment.