Senior Customer Success Manager - Italy at Nozomi Networks

Nozomi Networks is seeking a Senior Customer Success Manager to join their team. This role is crucial in building meaningful relationships with critical accounts, driving customer satisfaction, and ensuring successful product use and customer retention. The ideal candidate will have a proven track record of account management, technical leadership, and communication skills.

The Senior Customer Success Manager will be the primary point of contact for key customers, understand their success criteria, and drive adoption and value realization. This is a career-defining opportunity to join Nozomi Networks at a crucial moment and have a truly significant impact.

Responsibilities:

• Develop and manage customer portfolio.
• Drive revenue growth by demonstrating successful achievement of customer guided value measures.
• Minimize customer churn through customer success plans and customer lifecycle management.
• Resolve customer requests and concerns ensuring improvements to customer experience.
• Aid in product design and product development through customer feedback.
• Assist in creating training courses and educational materials.

Requirements:

• 4+ years of experience in a customer success position supporting a technical product.
• Demonstrable experience onboarding customers, driving adoption, and achieving business outcomes.
• Deep understanding of customers concerns and thoughts regarding the use of products.
• 3+ years of experience in IT and network security (OT experience is a plus).
• Excellent communication and interpersonal skills.

Nozomi Networks offers:

• Health & Wellness benefits
• Financial benefits
• Work-Life Balance benefits
• Unparalleled Flexible Time-Off