LATAM Technical Support Engineer (Buenos Aires) at Pipe17

Pipe17 is seeking a LATAM Technical Support Engineer to provide exceptional post-sales support. This role involves taking ownership of customer requirements and problems from start to finish, ensuring timely and satisfactory resolutions. The ideal candidate will help customers and partners overcome technical challenges, provide hands-on troubleshooting, debugging, feature explanations, and best practice guidance to the Technical Support team.Pipe17 values trust, honesty, and equality, fostering an environment where every employee has the opportunity to succeed and contribute meaningfully.Responsibilities:

• Perform troubleshooting and provide development assistance to Pipe17 customers.
• Serve as a point of internal escalation on technical issues within the Support org.
• Create and improve documentation to help users and partners help themselves.
• Employ problem solving skills to triage and fix bugs on our platform.
• Improve the quality and efficiency of the solutions we deliver to our customers.
• Find opportunities to move the team, the org, and the company forward.
• Some on call responsibilities weekdays after hours and some weekends.

Requirements:

• English language proficiency: native or fluent.
• 2+ years of SaaS troubleshooting experience in a Technical Support capacity.
• Understanding of APIs and integration technologies.
• Proficient in analyzing log files and standard debugging concepts.
• Demonstrated ability to troubleshoot complex, code-related technical issues.
• Basic experience in troubleshooting performance & network related issues.
• Soft skills to interact with customers over phone, email, Zoom.

What Pipe17 offers:

• Competitive salary
• Great healthcare + dental + vision coverage
• Retirement plan
• Pick your own equipment (Apple laptop + monitor combo)
• Unlimited vacation policy (minimum 2 weeks required, most take 4 weeks)