Browse All Jobs

Renewals Sales Representative

Renewals Sales Representative role at Pipe17, managing client relationships.
Pipe17
Remote
United States
USD 0
Job Description
Pipe17 is seeking a Renewals Sales Representative to join their team. This role focuses on maintaining and expanding relationships with the current client base. The Renewals Sales Representative will manage and grow renewal and upsell revenue, working independently to develop internal processes for effective renewals in a SaaS startup environment. High achievers will be creative, persistent, and willing to step outside of their role at times.

Role Involves:
  • Proactively manage a portfolio of existing customers to identify and close renewal and upsell opportunities.
  • Develop and execute a renewals and upsell strategy to achieve revenue goals and improve customer retention and revenue growth.
  • Track upcoming renewals and review contracts and account health, proactively reaching out to customers approaching renewal to mitigate any issues.
  • Prepare renewal documentation including proposals and contracts for renewals and upsells.
  • Develop and track KPIs to identify customers with a propensity to churn as well as upsell opportunities.
  • Effectively partner with Customer Success and Sales teams to identify churn risk and potential upsell opportunities.
  • Create and improve documentation on the renewals and upsell processes.
  • Monitor and report on renewals performance and KPIs, identifying trends and potential issues.

Requirements:
  • Minimum of 4 years experience in the software/tech industry.
  • 5+ years of sales experience in a B2B sales or renewals environment.
  • Experience in a Startup environment.
  • Good communication skills (written and verbal).
  • Analytical, problem-solving, and troubleshooting skills.
  • A team player.
  • Solid project management and customer management skills.
  • Understanding of current technology and SaaS applications.
  • Understand integrations (using REST APIs) with cloud systems.
  • Experience with configuring SAAS products.
  • Soft skills to interact with customers over phone, email, zoom.
  • Experience within the ecommerce space: Shopify, Big Commerce, Woo Commerce, etc and B2B sales platforms, point-of-sale systems, ERPs like NetSuite, 3PLs / warehouse management systems, cart rover, order and inventory management systems such as Stitch labs, Brightpearl, Cin7 and SaaS connectivity solutions such as Dell Boomi, Workato, Zapier etc.

Role Offers:
  • Competitive salary
  • Great healthcare + dental + vision coverage
  • Retirement plan
  • Pick your own equipment (Apple laptop + monitor)
  • Unlimited vacation policy (minimum 2 weeks required, most employees take 4 weeks)
Apply Manually

Pipe17

All Jobs at Pipe17 (8)