Customer Support Specialist, fluent in Japanese at PitchBook Data

PitchBook is seeking a Customer Support Specialist fluent in Japanese to join their Account Management & Customer Success team. The ideal candidate will be passionate about providing excellent customer support and contributing to the continuous improvement of PitchBook's platform.

The Customer Support Specialist will provide direct customer support to PitchBook clients via phone, email, and chat. He/she will troubleshoot customer issues, document interactions in Salesforce, and collaborate with global teams. The role requires strong communication skills, a client-first attitude, and an interest in financial markets.

PitchBook values teamwork, collaboration, and a positive attitude. The company offers extensive learning programs, mentorship opportunities, and a culture of curiosity.

• Respond to chat, phone, and email contacts from customers
• Achieve contact volume and quality goals measured quarterly
• Communicate effectively, both written and verbally, to ensure smooth resolution of customer issues
• Work collaboratively with other support specialists to resolve customer questions and issues
• Document the details of each interaction in Salesforce
• Partner with global teams to ensure continuous support availability during required business hours
• Participate in various company initiatives and projects as requested

• Bachelor’s degree preferred
• Professional working proficiency in Japanese
• 1+ years of experience in a customer service role
• A client first attitude and enjoy engaging with customers
• Ability to stay updated with changing industry and financial market trends while adapting to internal organizational updates and changes
• Prior experience with Salesforce or similar CRM preferred
• Excellent verbal and written communication skills with a keen eye for detail
• Interested in financial markets or services, particularly private equity and venture capital
• Ability to operate with a strong sense of urgency and deliver results
• Terrific prioritization skills to handle high call volume in parallel with project work
• Ability to adapt to a corporate culture and seamlessly adopt guidelines and processes set forth by the organization
• Comfortable to engage with a diverse array of customers
• Team player with the desire to try new ideas in order to achieve greater levels of success
• Proficiency with the Microsoft Office suite including in-depth knowledge of Outlook, Word, and Excel with the ability to pick up new systems and software easily

• Private medical insurance
• Additional medical wellness incentives
• Private life insurance
• Parental leave
• Education subsidies
• Robust training programs on industry and soft skills
• Generous allotment of vacation days, sick days and volunteer days
• Employee resource groups
• Company-wide events
• Employee referral bonus program
• Quarterly team building events
• Retirement contributions via CPF
• Shared ownership employee stock program