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Sotheby's is seeking a Client Support Representative in Hong Kong. The candidate will be responsible for providing day-to-day support to clients, facilitating the fulfillment process for auction and retail property, and processing pre and post-sale transaction requests. The Client Support Representative will work closely with all Business units to ensure the highest level of client satisfaction.
- Assisting in phone, email, and in-person enquiries
- Facilitating the fulfillment process for both auction and retail property
- Processing pre-sale transaction requests including bids and paddle registration
- Processing post-sale transaction requests including providing invoices, statements, and shipping quotes
- University graduate (or equivalent) with 1 to 2 years relevant working experience in operations and/or client services
- Exceptional client service skills, ability to remain calm in pressured situations with a friendly, enthusiastic, and welcoming disposition
- Excellent interpersonal skills and proven ability to communicate confidently with both clients and all levels of staff
- Strong attention to detail and organizational skills, ability to multitask, set priorities and meet deadlines
- Self-motivated, enthusiastic, and able to work both independently and as part of a team
- Able to work in the evenings and weekends when needed
- Strong knowledge of Microsoft Office – prior experience with SAP or other Sotheby’s systems is preferable
- Fluency in English, Cantonese, and Mandarin is essential. Must be able to read and write Traditional Chinese
- Opportunity to work for a premier art and luxury company
- Exposure to a global marketplace
- Collaborative and inclusive work environment
Sotheby's
Sotheby's, established in 1744, stands as the world's premier destination for art and luxury. Through auctions and buy-now channels, including private sales, e-commerce, and retail, Sotheby's promotes access to exceptional art and luxury items. Its global marketplace is underpinned by a leading technology platform and a specialist network across 40 countries, covering 70 categories, from art and jewelry to wine, spirits, and design. Sotheby's values the transformative power of art and is dedicated to fostering inclusivity, sustainability, and collaboration within the art and luxury sectors.