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Betsson Group is seeking a Customer Service Database and System Administrator to join their award-winning Customer Service Department. This role focuses on the administration and support of Betsson Group's Customer Service technology, ensuring the efficient operation of the Customer Service team.
The successful candidate will maintain, configure, and administer contact management, telephony, and other CS tools and platforms, implementing best practices and serving as the main point of contact for tech-related issues.
The role involves:
- Day-to-day and long-term planning and administration of Live Chat/Email and telephony systems.
- Transforming business objectives into contact management & telephony platform functionality.
- Establishing and maintaining all CS systems documentation.
- Providing second tier support to all CS users.
- Database Management for Report compiling.
Requirements:
- 2+ years Systems Administration or IT Technical Support experience.
- Advanced Level of Excel knowledge (proficiency in Macros / Task Automation, Visual Basic, PowerBi).
- Working proficiency and communication skills in English.
Betsson Group offers:
- Opportunity to influence success of brands through technical excellence and innovative solutions.
Betsson Group
Betsson Group is a dynamic iGaming company committed to delivering exceptional customer experiences. It operates in diverse markets, providing multilingual support via email, chat, and telephone. The company fosters a collaborative and multicultural environment, emphasizing teamwork and individual growth. Betsson Group prioritizes player safety and responsible gaming, adhering to strict policies and practices. The organization offers opportunities for skill development and career advancement, encouraging employees to embody its core values.