Lead - Customer Success at Zenoti

Zenoti is seeking a Lead Customer Success Manager to ensure customer success with its platform. This role involves acting as a strategic partner, guiding clients through product adoption, best practices, and long-term growth strategies. The ideal candidate will combine technical knowledge with strong communication and relationship-building skills to drive customer satisfaction and retention.Zenoti is a leading cloud-based software solution for the beauty and wellness industry, powering over 30,000 salons, spas, medspas, and fitness studios across more than 50 countries. Some of Zenoti's clients include European Wax Center, Hand & Stone, and TONI&GUY.Role Involves:

• Developing strong relationships with customers.
• Becoming a subject matter expert in Zenoti’s platform.
• Analyzing customer challenges and developing effective solutions.
• Leveraging customer data to drive retention and identify opportunities.
• Leading customer conversations and influencing stakeholders.
• Collaborating with sales, marketing, product, and support teams.
• Managing multiple accounts and prioritizing tasks.

Requirements:

• Deep understanding and proactive approach to learning about Zenoti’s product.
• Strong analytical and critical-thinking skills.
• Ability to interpret data to define strategies and make informed decisions.
• Confidence and credibility to lead discussions and drive change.
• Exceptional organizational skills and communication abilities.

Role Offers:

• Dynamic and collaborative environment.
• Opportunities for professional growth and career advancement.