Customer Success Engineer/Technical Account Manager

Job Description

Wrike is seeking a Customer Success Engineer to help customers maximize the value they gain from Wrike's platform. The role involves frequent engagement with customers, platform users, and internal teams. The Customer Success Engineer will communicate complex technical concepts and align them with customer objectives.

Responsibilities:

• Serving as a technical expert for Wrike’s solutions, translating platform capabilities into real business value.
• Providing advanced product guidance, helping customers set up workflows, integrations, and automation.
• Driving product adoption through training sessions, workshops, and best practice sharing.
• Acting as a trusted advisor, working with key stakeholders, including C-suite executives.
• Managing complex customer engagements, developing and executing high-touch delivery strategies.
• Partnering with Account Managers (AMs) and Customer Success Managers (CSMs) to drive long-term customer success.
• Leading customer escalations, ensuring timely and effective resolution.

Requirements:

• 4 - 6 years of experience in Customer Success, Account Management, Solutions Consulting, or similar customer-facing roles, ideally within SaaS.
• Proven technical expertise—experience building integrations between platforms is required.
• A customer-first mindset—strong focus on understanding customer needs and delivering value.
• Strong communication & facilitation skills—ability to lead customer-facing meetings and present Wrike solutions effectively.
• Data engineering background with hands-on experience in technical problem-solving.
• Discipline & organization—ability to manage multiple customers and initiatives while maintaining a high level of engagement.
• A passion for continuous learning—proactively staying up to date with product improvements and new technologies.

Wrike offers:

• 10 days of National and Festival Holidays per year (eight fixed, two flexible)
• 18 days of paid vacation per year
• 14 days of sick leave with a medical certificate per year
• 5 uncertified sick days per year
• Group Medical Plan
• Free health checkup for employees
• Personal Accident Insurance
• Term Life Insurance
• Up to 26 weeks of paid maternity leave
• 4 weeks of paid parental leave
• 2 days off for volunteering with nonprofit charities
• Broadband/Internet Reimbursement: INR 1500 per month
• Full-stocked pantry and complimentary lunch
• Hybrid work model