Scale Customer success Manager - DACH

Job Description

Wrike is seeking a Scaled Customer Success Manager - DACH to join their Self Service team. This role is critical in helping customers maximize the value they gain from the Wrike platform. The Scaled Customer Success Manager will work directly with a diverse customer base, driving product adoption, increasing customer satisfaction, and identifying opportunities for growth. The focus will be on handling a high volume of accounts using a scalable approach to customer engagement.Role involves:

• Implementing digital engagement strategies (e.g., webinars, automated email campaigns, in-app messaging).
• Driving product adoption and satisfaction through scalable approaches.
• Engaging with customers through digital channels.
• Identifying and nurturing potential opportunities for account expansion.
• Monitoring customer health metrics and recommending strategies for retention and growth.
• Promoting a digital-first culture in customer success initiatives.

Requirements:

• 2+ years of experience in Scale Customer Success, Account Management, or similar customer-facing role, preferably within the SaaS industry.
• Customer-centric mindset with a strong focus on understanding customer needs.
• Exceptional organizational skills with the ability to manage large volumes of activities efficiently.
• Curiosity and a willingness to continuously learn and grow.
• Experience in driving digital engagement campaigns.
• Solid understanding of business processes and negotiation, particularly in an enterprise customer context.
• Ability to communicate written and orally in English and German.

Wrike offers:

• 28 calendar days of paid vacation
• Sick leave compensation
• Life insurance plan
• Health insurance plan
• Fitness plan (800 EUR/year)
• Parental leave
• 2 volunteer days
• Full-remote & On-demand access to Co-working space
• Utility allowance (30 EUR/month, subject to taxation)