Junior Scale Customer success Manager - DACH at Wrike Careers Page

Wrike is seeking a Junior Scale Customer Success Manager - DACH to join their Self Service team. The successful candidate will play a critical role in helping Wrike customers maximize the value they gain from the Wrike platform. This role involves working directly with a diverse customer base to drive product adoption, increase customer satisfaction, and identify opportunities for growth through scalable customer engagement approaches.

Responsibilities:

• Implement digital engagement strategies (e.g., webinars, automated email campaigns, in-app messaging) to enhance product adoption and user engagement.
• Drive product adoption and satisfaction using scalable approaches.
• Engage with customers through digital channels to ensure they realize the full value of the Wrike platform.
• Identify and nurture potential opportunities for account expansion using insights from digital interactions.
• Use digital tools and analytics to monitor customer health metrics, identify trends, and recommend strategies for retention and growth.
• Contribute to establishing best practices and a digital-first approach in customer success initiatives across the company.

Requirements:

• 2+ years of experience in a Scale Customer Success, Account Management, or similar customer-facing role, preferably within the SaaS industry.
• A strong focus on understanding customer needs and delivering value to help them achieve their goals.
• Exceptional organizational skills with the ability to manage large volumes of activities efficiently, ensuring that both quality and quantity of engagement are maintained.
• A high degree of curiosity and a willingness to continuously learn and grow in your role.
• Experience in driving digital engagement campaigns.
• Solid understanding of business processes and negotiation, particularly in an enterprise customer context, as well as having a data driven mindset.
• Ability to communicate written and orally in English and German is a must.

Wrike offers:

• 28 calendar days of paid vacation
• Sick leave compensation
• Life insurance plan
• Health insurance plan
• Fitness plan (800 EUR/year)
• Parental leave
• 2 volunteer days
• Utility allowance (30 EUR/month, subject to taxation)
• Full-remote & On-demand access to Co-working space