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Job Description
Tide is seeking a Business Services Team Lead to join their team in Hyderabad, India. This role involves managing agents, assigning tasks, mentoring employees, and ensuring customer satisfaction. The ideal candidate will have excellent communication skills, strong analytical abilities, and a passion for problem-solving.
About Company:Tide is a finance platform dedicated to saving small businesses time and money. Launched in 2017, Tide serves over 1 million small businesses across the UK, India, and Germany.
Role involves:
Requirements:
What Tide Offers:
About Company:Tide is a finance platform dedicated to saving small businesses time and money. Launched in 2017, Tide serves over 1 million small businesses across the UK, India, and Germany.
Role involves:
- Managing agents and assisting with difficult cases.
- Assigning tasks and organizing workload.
- Mentoring employees and supporting their career growth.
- Analyzing data, identifying patterns, and improving processes.
- Creating schedules and handling planning tasks.
- Liaising between different departments and teams.
- Participating in recruitment and onboarding of new staff.
- Assisting with escalated member queries.
- Gathering product feedback from business areas.
Requirements:
- At least 1 year of experience in a Customer Support team lead role.
- Excellent spoken and written English skills.
- Proficiency in industry tools like Kustomer, GSuite, Jira, and Looker.
- Significant team management, leadership, or coaching experience.
- Passion for problem-solving and customer satisfaction.
- Strong organizational skills.
- Experience in customer service for the finance industry.
What Tide Offers:
- Flexible working arrangements, including remote work options.
- 25 days of paid leave.
- Additional health and dental insurance.
- 40k INR professional L&D budget per year and up to 3 L&D paid days off.
- Snacks, light food, and drinks in the office.
- Enhanced family-friendly leave.
- Occasional visits to the Hyderabad office.
Careers at Tide
Tide is a rapidly expanding finance platform dedicated to saving small businesses time and money. It provides business accounts, banking services, and connected administrative solutions like invoicing and accounting. Serving over 1 million small businesses globally, Tide operates in the UK, India, and Germany. Headquartered in London, with offices in Sofia, Hyderabad, Delhi, Berlin and Belgrade, the company fosters a transparent and inclusive environment. Tide embraces diversity and is committed to building products that resonate with the diverse needs of its members.