Collections Specialist

Job Description

Tide is seeking a Collections Specialist to join its dynamic Collections Team. The Collections Specialist will play a crucial role in providing support to Tide members by managing arrears in line with Collections Policies and developing successful repayment plans.

The role involves:

• Providing essential support to Tide's members.
• Managing arrears in line with the Collections Policies.
• Developing successful repayment plans with Tide's members.
• Updating corresponding logs and reports.
• Documenting actions and decisions diligently.

Tide is looking for a candidate who possesses:

• Excellent spoken and written English language skills.
• The ability to easily empathise with people.
• Previous retail or other customer-related experience.
• The ability to manage your time well.
• Strong negotiation and reasoning skills.
• Strong desire to succeed.

Tide offers:

• 25 days paid annual leave.
• 3 paid days off for volunteering or L&D activities.
• Extended maternity and paternity leave covered by the company.
• Personal L&D budget in the amount of 1000 BGN per year.
• Additional health & dental insurance.
• Mental wellbeing platform.
• Fully covered Multisports card.
• Food vouchers.
• Snacks, light food, drinks in the office.
• WFH equipment allowance.
• Flexible working from home.
• Sabbatical Leave.