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Customer Executive with German - Fintech

Tide is hiring a German-speaking Customer Executive in Bulgaria.
Careers at Tide
Remote
Bulgaria
Undisclosed salary
Job Description

Tide is seeking a Customer Service Specialist with German to join their team in Bulgaria. The successful candidate will provide support to German-speaking businesses, identify areas for improvement, and tackle banking challenges. This role involves mentoring new team members and assisting with back-office tasks. Tide is a business management platform designed to save small businesses time and money, offering business accounts and connected administrative solutions.

Role Involves:

  • Identifying areas for improvement in customer support.
  • Addressing banking challenges such as unfamiliar transactions and missing payments.
  • Mentoring new team members.
  • Assisting with back-office tasks.

Requirements:

  • Excellent spoken and written German skills.
  • Good spoken and written English skills.
  • Proficiency in using industry tools such as Kustomer, GSuite, and Jira.
  • Experience in customer service, preferably in the finance industry.
  • Experience working in startups is a plus.

What Tide Offers:

  • 25 days paid annual leave.
  • 3 paid days off for volunteering or L&D activities.
  • Extended maternity and paternity leave.
  • Personal L&D budget.
  • Additional health & dental insurance.
  • Mental wellbeing platform.
  • Fully covered Multisports card.
  • Food vouchers.
  • Snacks, light food, drinks in the office.
  • WFH equipment allowance.
  • Flexible working from home.
  • Sabbatical Leave.
Apply Manually

Careers at Tide

Tide is a rapidly expanding finance platform dedicated to saving small businesses time and money. It provides business accounts, banking services, and connected administrative solutions like invoicing and accounting. Serving over 1 million small businesses globally, Tide operates in the UK, India, and Germany. Headquartered in London, with offices in Sofia, Hyderabad, Delhi, Berlin and Belgrade, the company fosters a transparent and inclusive environment. Tide embraces diversity and is committed to building products that resonate with the diverse needs of its members.

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