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Customer Executive with German - Fintech at Careers at Tide

Customer Executive with German language skills for Fintech company.
Remote
Bulgaria
Undisclosed salary

Tide, a business management platform focused on saving small businesses time and money, is seeking a Customer Executive with German language skills. The company, headquartered in London with offices in Sofia, Hyderabad, Delhi, Berlin and Belgrade, is rapidly expanding its products and markets. The Customer Service Specialist will support German-speaking businesses, ensuring they succeed by providing around-the-clock assistance. The role involves addressing banking challenges, mentoring team members, and contributing to back-office tasks.

Role involves:

  • Identifying and highlighting areas for process improvement.
  • Managing priorities to deliver excellent member support.
  • Addressing complex banking issues.
  • Mentoring new team members.
  • Assisting with back-office tasks.

Requirements:

  • Excellent German language skills (spoken and written).
  • Good English language skills (spoken and written).
  • Proficiency in industry tools like Kustomer, GSuite, and Jira.
  • Confidence in communicating with customers.
  • Problem-solving abilities.
  • Organizational skills.
  • Experience in customer service, preferably in the finance industry and startups.

What Tide offers:

  • 25 days paid annual leave.
  • 3 paid days off for volunteering or L&D.
  • Extended maternity and paternity leave.
  • Personal L&D budget (1000 BGN per year).
  • Additional health & dental insurance.
  • Mental wellbeing platform.
  • Fully covered Multisports card.
  • Food vouchers.
  • Snacks, light food, and drinks in the office.
  • WFH equipment allowance.
  • Flexible working from home.
  • Sabbatical Leave.
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Careers at Tide

Tide is a rapidly expanding finance platform dedicated to saving small businesses time and money. It provides business accounts, banking services, and connected administrative solutions like invoicing and accounting. Serving over 1 million small businesses globally, Tide operates in the UK, India, and Germany. Headquartered in London, with offices in Sofia, Hyderabad, Delhi, Berlin and Belgrade, the company fosters a transparent and inclusive environment. Tide embraces diversity and is committed to building products that resonate with the diverse needs of its members.