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Customer Onboarding Specialist with German

Customer Onboarding Specialist with German language skills needed.
Careers at Tide
Remote
Hybrid
On-Site
Bulgaria
Undisclosed salary
Job Description

Tide is seeking a Customer Onboarding Specialist with German language skills to join their team in Bulgaria. The Onboarding Team is responsible for converting prospective leads into Tide members, collaborating with marketing, product, and KYC teams to ensure a seamless onboarding experience.

The Customer Onboarding Specialist will contact potential members who have downloaded the Tide app but have not completed the signup process. They will guide them through the process, answer questions, highlight Tide's benefits, and convert them into full-fledged members. The role also involves working with the KYC team to ensure proper documentation and troubleshooting issues. The specialist will also utilize upselling skills to offer a range of Tide products to prospective leads.

Responsibilities:

  • Call potential members and guide them through the onboarding process.
  • Answer questions and highlight Tide's benefits.
  • Work with the KYC team to ensure proper documentation and troubleshoot issues.
  • Utilize upselling skills to offer a range of Tide products.

Requirements:

  • Native-level proficiency in spoken and written German.
  • Previous customer service or telesales experience.
  • Focused on revenue and can up-sell to our prospective members.
  • Self-starter that is target-driven.
  • Comfortable with adapting to constant change and shifting priorities.
  • Member first mentality.
  • Self-motivated and conscientious, wanting to make a real difference to the business.
  • Ideally some knowledge of compliance, KYC, AML, and associated regulations or previous FinTech experience.
  • Experience of using Zendesk or similar and Predictive (or power) dialer.

What Tide Offers:

  • 25 days paid annual leave.
  • 3 paid days off for volunteering or L&D activities.
  • Extended maternity and paternity leave covered by the company.
  • Personal L&D budget.
  • Additional health & dental insurance.
  • Mental wellbeing platform.
  • Fully covered Multisports card.
  • Food vouchers.
  • Snacks, light food, drinks in the office.
  • WFH equipment allowance.
  • Flexible working from home.
  • Sabbatical Leave.
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Careers at Tide

Tide is a rapidly expanding finance platform dedicated to saving small businesses time and money. It provides business accounts, banking services, and connected administrative solutions like invoicing and accounting. Serving over 1 million small businesses globally, Tide operates in the UK, India, and Germany. Headquartered in London, with offices in Sofia, Hyderabad, Delhi, Berlin and Belgrade, the company fosters a transparent and inclusive environment. Tide embraces diversity and is committed to building products that resonate with the diverse needs of its members.

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