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Customer Support Associate - L2

Customer Support Associate - L2 role in Hyderabad, India.
Careers at Tide
On-Site
India
Undisclosed salary
Job Description
Tide is seeking a Customer Support Associate - L2 to join their team in Hyderabad, India. The successful candidate will be responsible for providing exceptional support to Tide's members, helping them to succeed in their businesses. They will need to be empathetic, proactive, and passionate about solving member issues. The role involves providing round-the-clock support, building relationships with members, and identifying opportunities for growth.
  • Juggling priorities to ensure that members get a level 2 support experience
  • Spotting and noting patterns and highlighting areas for improvement
  • Getting to grips with brand new features which will streamline payment processing for members and their clients
  • Delivering valuable feedback to Product and Operations Managers on a consistent basis
  • Exploring data and aiding with reporting to track the performance of products and services
  • Helping demonstrate your values to new team members, supporting them with your wisdom and experience, and assisting with everyday back-office tasks
  • Being ready to assist all Level 1 colleagues when they have queries
Requirements:
  • Exceptional spoken and written English skills
  • Comfortable using industry tools like ticketing CRMs, GSuite, Jira, and Excel
  • Confident talking with our members (over all channels - phone, chat, email)
  • Enjoy finding innovative ways to solve complex problems
  • Always on the lookout for recurring issues and help create new workflows to solve them
  • Excellent organisational skills and take responsibility for your workload
  • Experience working in Customer Service for the finance industry
  • Experience working in startups/scaleups
What Tide offers:
  • Self & Family Health Insurance
  • Term & Life Insurance
  • OPD Benefits
  • Mental wellbeing through Plumm
  • Learning & Development Budget
  • WFH Setup allowance
  • Family & Friendly Leaves
Apply Manually

Careers at Tide

Tide is a rapidly expanding finance platform dedicated to saving small businesses time and money. It provides business accounts, banking services, and connected administrative solutions like invoicing and accounting. Serving over 1 million small businesses globally, Tide operates in the UK, India, and Germany. Headquartered in London, with offices in Sofia, Hyderabad, Delhi, Berlin and Belgrade, the company fosters a transparent and inclusive environment. Tide embraces diversity and is committed to building products that resonate with the diverse needs of its members.

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