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Job Description
Tide is seeking a Customer Support Specialist (Paid Plans) to deliver exceptional service to its paid account members. This role focuses on managing and nurturing relationships with members to generate revenue and provide value to SMEs. The ideal candidate will be comfortable communicating with customers, possess a customer-focused mindset, and be data literate.
The Customer Support Specialist will work on shifts and weekends on a rotational basis.
Responsibilities:
- Identify and address member pain points and needs.
- Advocate for the Tide brand and optimize the plan proposition.
- Build and maintain relationships with Plus/Pro members.
- Monitor usage data and identify new opportunities based on customer feedback.
Requirements:
- Minimum 1.5 years of experience in UK/USA voice process.
- Very good verbal and written English (C1 level or above).
- Experience with MS Office (Excel).
- Upbeat, energetic, and possesses solid problem-solving skills.
- Ability to self-drive, multitask, and collaborate effectively.
Tide offers:
- Competitive salary
- Self & Family Health Insurance
- Term & Life Insurance
- OPD Benefits
- Mental wellbeing support
- Learning & Development Budget
- Paid leaves
- Paid days off for volunteering or L&D activities
Careers at Tide
Tide is a rapidly expanding finance platform dedicated to saving small businesses time and money. It provides business accounts, banking services, and connected administrative solutions like invoicing and accounting. Serving over 1 million small businesses globally, Tide operates in the UK, India, and Germany. Headquartered in London, with offices in Sofia, Hyderabad, Delhi, Berlin and Belgrade, the company fosters a transparent and inclusive environment. Tide embraces diversity and is committed to building products that resonate with the diverse needs of its members.
All Jobs at Careers at Tide (168)