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Customer Support Specialist with German

Customer Support Specialist with German for Tide in Bulgaria.
Careers at Tide
Remote
Bulgaria
Undisclosed salary
Job Description
Tide, a business management platform for small businesses, is seeking a Customer Service Specialist with German. This role involves providing support to German-speaking customers, identifying areas for improvement, and tackling banking challenges. The ideal candidate will possess excellent German and English skills, proficiency in industry tools, and a passion for solving customer problems. They should also have strong organizational skills and experience in customer service, preferably in the finance industry or startups.
  • Spotting patterns and highlighting areas for improvement
  • Juggling priorities to ensure the best support experience
  • Tackling banking challenges
  • Mentoring new team members
  • Assisting with back-office tasks
  • Excellent spoken and written German skills
  • Good spoken and written English skills
  • Proficiency in industry tools (Kustomer, GSuite, Jira)
  • Confidence in communicating with customers
  • Problem-solving skills
  • Strong organizational skills
  • Experience in customer service (finance industry or startups preferred)
  • 25 days paid annual leave
  • 3 paid days off for volunteering or L&D activities
  • Extended maternity and paternity leave
  • Personal L&D budget
  • Additional health & dental insurance
  • Mental wellbeing platform
  • Fully covered Multisports card
  • Food vouchers
  • Snacks, light food, drinks in the office
  • WFH equipment allowance
  • Flexible working from home
  • Sabbatical Leave
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Careers at Tide

Tide is a rapidly expanding finance platform dedicated to saving small businesses time and money. It provides business accounts, banking services, and connected administrative solutions like invoicing and accounting. Serving over 1 million small businesses globally, Tide operates in the UK, India, and Germany. Headquartered in London, with offices in Sofia, Hyderabad, Delhi, Berlin and Belgrade, the company fosters a transparent and inclusive environment. Tide embraces diversity and is committed to building products that resonate with the diverse needs of its members.

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