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Tide is seeking a Customer Service Specialist with German to join their team. The role involves providing support to German-speaking customers, identifying areas for improvement, and tackling banking challenges.
Responsibilities include:
- Spotting patterns and identifying areas for improvement.
- Managing priorities to ensure the best support experience for members.
- Handling banking challenges such as unfamiliar transactions and missing payments.
- Mentoring new team members and assisting with back-office tasks.
The ideal candidate should have:
- Excellent spoken and written German and good spoken and written English skills.
- Proficiency in industry tools such as Kustomer, GSuite, and Jira.
- Confidence in communicating with customers.
- Problem-solving skills and initiative.
- Strong organizational skills and some experience in customer service within the finance industry and startups.
Tide offers:
- 25 days of paid annual leave.
- 3 paid days off for volunteering or L&D activities.
- Extended maternity and paternity leave.
- Personal L&D budget.
- Additional health & dental insurance.
- Mental wellbeing platform.
- Fully covered Multisports card.
- Food vouchers, snacks, and drinks in the office.
- WFH equipment allowance and flexible working.
- Sabbatical Leave.
Careers at Tide
Tide is a rapidly expanding finance platform dedicated to saving small businesses time and money. It provides business accounts, banking services, and connected administrative solutions like invoicing and accounting. Serving over 1 million small businesses globally, Tide operates in the UK, India, and Germany. Headquartered in London, with offices in Sofia, Hyderabad, Delhi, Berlin and Belgrade, the company fosters a transparent and inclusive environment. Tide embraces diversity and is committed to building products that resonate with the diverse needs of its members.