Browse All Jobs

Customer Support Specialist with German at Careers at Tide

Customer Support Specialist with German for Tide in Bulgaria.
Remote
Hybrid
On-Site
Bulgaria
Undisclosed salary
Tide is seeking a Customer Support Specialist with German language skills to join their Fraud Rapid Response team in Bulgaria. The successful candidate will play a crucial role in ensuring the safety and compliance of Tide's German members' accounts. They will be responsible for resolving issues proactively, and maintaining communication during compliance checks, ultimately helping Tide's members save time and money.

This role involves:
  • Attending calls on an emergency inbound phone line for fraud reports.
  • Working with other financial institutions to recover funds.
  • Helping members understand requirements and providing updates.
  • Exploring data and aiding with reporting to track product performance.
  • Supporting new team members and assisting with back-office tasks.


The ideal candidate will have:
  • C1 level and above in spoken and written German and B2 level in spoken and written English.
  • At least 2 years of customer service experience, including 1 year in international inbound phone support.
  • Experience with vulnerable customers or fraud cases (advantageous).
  • Strong communication, organizational skills, and proficiency in tools like Kustomer, GSuite, and Jira.
  • Comfort working during weekends.


Tide offers:
  • 25 days paid annual leave.
  • 3 paid days off for volunteering or L&D activities.
  • Extended maternity and paternity leave.
  • Personal L&D budget in the amount of 1000 BGN per year.
  • Additional health & dental insurance.
  • Mental wellbeing platform.
  • Fully covered Multisports card.
  • Food vouchers.
  • Snacks, light food, drinks in the office.
  • WFH equipment allowance.
  • Flexible working from home.
  • Sabbatical Leave.
Apply

Careers at Tide

Tide is a rapidly expanding finance platform dedicated to saving small businesses time and money. It provides business accounts, banking services, and connected administrative solutions like invoicing and accounting. Serving over 1 million small businesses globally, Tide operates in the UK, India, and Germany. Headquartered in London, with offices in Sofia, Hyderabad, Delhi, Berlin and Belgrade, the company fosters a transparent and inclusive environment. Tide embraces diversity and is committed to building products that resonate with the diverse needs of its members.