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Customer Support with German (Fraud Response) at Careers at Tide

Customer Support role with German language skills for Tide.
Remote
Hybrid
On-Site
Bulgaria
USD 582
BGN 1,000

Tide is seeking a Customer Support Specialist with German language proficiency to join their Fraud Rapid Response team in Bulgaria. This role is crucial in ensuring the safety and compliance of Tide's German business members. The Customer Support Specialist will be responsible for handling fraud reports, working with financial institutions to recover funds, and providing outstanding support to members during compliance checks.

The successful candidate will have excellent communication skills in both German and English, along with strong organizational abilities and proficiency in tools like Kustomer, GSuite, and Jira. They will also be comfortable working weekends and demonstrate a passion for assisting customers in challenging situations.

Responsibilities include:

  • Attending calls on an emergency inbound phone line for fraud reports
  • Working with other financial institutions to recover funds
  • Helping members understand what is required from them and keeping them up to date throughout various stages of investigation
  • Exploring data and aiding with reporting in order to track the performance of products and services
  • Helping demonstrate your values to new members of the team, and supporting them with your wisdom and experience and assisting with common back-office tasks

The ideal candidate will have:

  • C1 level or above in spoken and written German and B2 level in spoken and written English
  • At least 2 years of customer service experience, including 1 year in international inbound phone support
  • Experience with vulnerable customers or fraud cases (advantageous)
  • Strong organizational skills and proficiency in tools like Kustomer, GSuite, and Jira
  • Comfort working during weekends

Tide offers:

  • 25 days paid annual leave
  • 3 paid days off for volunteering or L&D activities
  • Extended maternity and paternity leave covered by the company
  • Personal L&D budget in the amount of 1000 BGN per year
  • Additional health & dental insurance
  • Mental wellbeing platform
  • Fully covered Multisports card
  • Food vouchers
  • Snacks, light food, drinks in the office
  • WFH equipment allowance
  • Flexible working from home
  • Sabbatical Leave
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Careers at Tide

Tide is a rapidly expanding finance platform dedicated to saving small businesses time and money. It provides business accounts, banking services, and connected administrative solutions like invoicing and accounting. Serving over 1 million small businesses globally, Tide operates in the UK, India, and Germany. Headquartered in London, with offices in Sofia, Hyderabad, Delhi, Berlin and Belgrade, the company fosters a transparent and inclusive environment. Tide embraces diversity and is committed to building products that resonate with the diverse needs of its members.