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Customer Support with German (Fraud Response)

Customer Support with German (Fraud Response) in Bulgaria.
Careers at Tide
Remote
Hybrid
On-Site
Bulgaria
Undisclosed salary
Job Description

Tide is seeking a Customer Support Specialist with German language skills to join their Fraud Rapid Response team in Bulgaria. This team plays a crucial role in safeguarding businesses across Germany by protecting member accounts, proactively resolving issues, and maintaining clear communication during compliance checks. The Customer Support Specialist will contribute to saving businesses time and money, thereby fostering their growth and success.

The role involves attending to emergency inbound phone lines for fraud reports, collaborating with other financial institutions to recover funds, and managing priorities to deliver outstanding support. The successful candidate will also help members understand requirements, provide updates throughout investigations, explore data for reporting, and support new team members.

Responsibilities include:

  • Attending calls on an emergency inbound phone line for fraud reports
  • Working with other financial institutions to recover funds
  • Helping members understand what is required from them and keeping them up to date throughout various stages of investigation
  • Exploring data and aiding with reporting in order to track the performance of products and services
  • Helping demonstrate your values to new members of the team, and supporting them with your wisdom and experience and assisting with common back-office tasks.

Requirements:

  • C1 level and above in spoken and written German
  • B2 level in spoken and written English
  • At least 2 years of customer service experience, including 1 year in international inbound phone support
  • Experience with vulnerable customers or fraud cases is an advantage
  • Strong organizational skills and proficiency in tools like Kustomer, GSuite, and Jira
  • Comfortable working during the weekends

What Tide offers:

  • 25 days paid annual leave
  • 3 paid days off for volunteering or L&D activities
  • Extended maternity and paternity leave covered by the company
  • Personal L&D budget
  • Additional health & dental insurance
  • Mental wellbeing platform
  • Fully covered Multisports card
  • Food vouchers
  • Snacks, light food, drinks in the office
  • WFH equipment allowance
  • Flexible working from home
  • Sabbatical Leave
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Careers at Tide

Tide is a rapidly expanding finance platform dedicated to saving small businesses time and money. It provides business accounts, banking services, and connected administrative solutions like invoicing and accounting. Serving over 1 million small businesses globally, Tide operates in the UK, India, and Germany. Headquartered in London, with offices in Sofia, Hyderabad, Delhi, Berlin and Belgrade, the company fosters a transparent and inclusive environment. Tide embraces diversity and is committed to building products that resonate with the diverse needs of its members.

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