Tide is seeking a detail-oriented KYC Analyst to join their team in Bulgaria. The successful candidate will play a crucial role in ensuring compliance with KYC principles and processes, contributing to the company's mission of empowering small businesses. This is not a call center environment, and the role involves communication with applicants via email.
Role Responsibilities:
- Communicate with applicants via email (non-call center environment)
- Review and verify member data and documentation as part of the company’s CDD and EDD processes
- Liaise with internal compliance personnel on the shaping and application of KYC policy
- Identify areas of improvement that improve efficiency and member experience
- Lend a hand whenever it may be needed in the business
- Be expected to work weekends, not every but some (rotation)
Requirements:
- Excellent spoken and written English skills
- Natural curiosity about KYC principles and processes
- Preferably experience working in KYC/compliance and a strong understanding of CDD and EDD processes
- Professional work experience, preferably in financial services though gaming would also be highly advantageous
- Previous client service experience or dealing with third party suppliers/partners
- An analytical mind – able to digest large data sets and spot patterns and trends with ease
- Good computer literacy
What Tide Offers:
- 25 days paid annual leave
- 3 paid days off for volunteering or L&D activities
- Extended maternity and paternity leave covered by the company
- Personal L&D budget in the amount of 1000 BGN per year
- Additional health & dental insurance
- Mental wellbeing platform
- Fully covered Multisports card
- Food vouchers
- Snacks, light food, drinks in the office
- WFH equipment allowance
- Flexible working from home
- Sabbatical Leave
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Careers at Tide
Tide is a rapidly expanding finance platform dedicated to saving small businesses time and money. It provides business accounts, banking services, and connected administrative solutions like invoicing and accounting. Serving over 1 million small businesses globally, Tide operates in the UK, India, and Germany. Headquartered in London, with offices in Sofia, Hyderabad, Delhi, Berlin and Belgrade, the company fosters a transparent and inclusive environment. Tide embraces diversity and is committed to building products that resonate with the diverse needs of its members.