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Tide is seeking a detail-oriented KYC Analyst to join their team in Bulgaria. The successful candidate will play a crucial role in ensuring compliance with KYC principles and processes, contributing to the company's mission of empowering small businesses. This is not a call center environment, and the role involves communication with applicants via email.

Role Responsibilities:

  • Communicate with applicants via email (non-call center environment)
  • Review and verify member data and documentation as part of the company’s CDD and EDD processes
  • Liaise with internal compliance personnel on the shaping and application of KYC policy
  • Identify areas of improvement that improve efficiency and member experience
  • Lend a hand whenever it may be needed in the business
  • Be expected to work weekends, not every but some (rotation)

Requirements:

  • Excellent spoken and written English skills
  • Natural curiosity about KYC principles and processes
  • Preferably experience working in KYC/compliance and a strong understanding of CDD and EDD processes
  • Professional work experience, preferably in financial services though gaming would also be highly advantageous
  • Previous client service experience or dealing with third party suppliers/partners
  • An analytical mind – able to digest large data sets and spot patterns and trends with ease
  • Good computer literacy

What Tide Offers:

  • 25 days paid annual leave
  • 3 paid days off for volunteering or L&D activities
  • Extended maternity and paternity leave covered by the company
  • Personal L&D budget in the amount of 1000 BGN per year
  • Additional health & dental insurance
  • Mental wellbeing platform
  • Fully covered Multisports card
  • Food vouchers
  • Snacks, light food, drinks in the office
  • WFH equipment allowance
  • Flexible working from home
  • Sabbatical Leave
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Careers at Tide

Tide is a rapidly expanding finance platform dedicated to saving small businesses time and money. It provides business accounts, banking services, and connected administrative solutions like invoicing and accounting. Serving over 1 million small businesses globally, Tide operates in the UK, India, and Germany. Headquartered in London, with offices in Sofia, Hyderabad, Delhi, Berlin and Belgrade, the company fosters a transparent and inclusive environment. Tide embraces diversity and is committed to building products that resonate with the diverse needs of its members.