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Customer Support Agent with French

Customer Support Agent with French for Bulgarian location.
Careers at Tide
Remote
On-Site
Bulgaria
Undisclosed salary
Job Description
Tide is seeking a Customer Service Specialist with French to join their team in Bulgaria. This role involves providing support to French-speaking businesses, helping them succeed by offering around-the-clock assistance. The ideal candidate will possess excellent French and English communication skills, a passion for solving customer problems, and proficiency in industry tools.

Role Involves:
  • Identifying and highlighting areas for improvement in customer support.
  • Managing priorities to ensure members receive the best support experience.
  • Addressing banking challenges such as unfamiliar transactions and missing payments.
  • Mentoring new team members and assisting with back-office tasks.

Requirements:
  • Excellent spoken and written French skills.
  • Good spoken and written English skills.
  • Proficiency in using industry tools such as Kustomer, GSuite, and Jira.
  • Confidence in communicating with customers.
  • Strong problem-solving skills.
  • Strong organizational skills.
  • Some experience in customer service within the finance industry.
  • Some experience working in startups.

What Tide Offers:
  • 25 days of paid annual leave.
  • 3 paid days off for volunteering or L&D activities.
  • Extended maternity and paternity leave.
  • Personal L&D budget.
  • Additional health & dental insurance.
  • Mental wellbeing platform.
  • Fully covered Multisports card.
  • Food vouchers.
  • Snacks, light food, and drinks in the office.
  • WFH equipment allowance.
  • Flexible working from home.
  • Sabbatical Leave.
Apply Manually

Careers at Tide

Tide is a rapidly expanding finance platform dedicated to saving small businesses time and money. It provides business accounts, banking services, and connected administrative solutions like invoicing and accounting. Serving over 1 million small businesses globally, Tide operates in the UK, India, and Germany. Headquartered in London, with offices in Sofia, Hyderabad, Delhi, Berlin and Belgrade, the company fosters a transparent and inclusive environment. Tide embraces diversity and is committed to building products that resonate with the diverse needs of its members.

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