Member Support Agent with French at Careers at Tide

Tide is seeking a Customer Service Specialist with French. The role involves providing support to French-speaking businesses, helping them succeed. The candidate will identify areas for improvement, manage priorities, and tackle banking challenges. They will also mentor new team members and assist with back-office tasks, contributing to Tide's expansion by offering round-the-clock support.

The role involves:

• Spotting patterns to improve support.
• Managing priorities for optimal member support.
• Tackling banking challenges.
• Mentoring new team members.
• Assisting with back-office tasks.

Requirements:

• Excellent spoken and written French skills.
• Good spoken and written English skills.
• Proficiency in using industry tools such as Kustomer, GSuite, and Jira.
• Confidence in communicating with customers.
• Problem-solving skills.
• Strong organisational skills.
• Some experience in customer service within the finance industry.
• Some experience working in startups.

Tide offers:

• 25 days of paid annual leave.
• 3 paid days off for volunteering or L&D activities.
• Extended maternity and paternity leave.
• Personal L&D budget of 1000 BGN per year.
• Additional health & dental insurance.
• Mental wellbeing platform.
• Fully covered Multisports card.
• Food vouchers.
• Snacks, light food, and drinks in the office.
• WFH equipment allowance.
• Flexible working from home.
• Sabbatical Leave