Member Support Premium Accounts Associate at Careers at Tide

Tide is seeking a Member Support Premium Accounts Associate to join their team in Bulgaria. Tide is a business management platform aimed at saving small businesses time and money by providing business accounts and connected administrative solutions. The Paid Plans Support Team is dedicated to providing first-class service to paid account members, primarily through phone support.

The role involves communicating with customers daily, mainly over the phone, providing support over chat and email, following established procedures, delivering a 5-star customer experience, and helping mentor new team members.

Responsibilities:

• Communicating daily with customers mainly over the phone
• Providing first-class support over chat and email
• Following established procedures and guidelines
• Delivering a 5-star customer experience
• Helping mentor new members of the team
• Monitoring the usage and identifying new opportunities

Requirements:

• Comfortable talking to customers on the phone
• Minimum of 1.5 year of relevant experience as a phone customer support associate
• Very good verbal and written English (C1 or higher)
• Comfortable using industry tools like Kustomer, GSuite, Microsoft Office and Jira
• Upbeat and energetic, with solid problem-solving skills
• Ability to self-drive and multitask
• Strong team collaboration skills, high ethics and morale

What Tide Offers:

• 25 days paid annual leave
• 3 paid days off for volunteering or L&D activities
• Extended maternity and paternity leave
• Personal L&D budget
• Additional health & dental insurance
• Mental wellbeing platform
• Fully covered Multisports card
• Food vouchers
• Snacks, light food, drinks in the office
• WFH equipment allowance
• Flexible working from home
• Sabbatical Leave