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Policy and Procedure Manager (Member Support) at Careers at Tide

Policy and Procedure Manager for Member Support at Tide.
Remote
Hybrid
On-Site
Bulgaria
USD 582
BGN 1,000

Tide is seeking a Policy and Procedure Manager to join its Member Support team. This role is crucial for ensuring that Member Support practices align with regulatory requirements and internal policies across the UK and EU markets. The successful candidate will report to the MS Operations Lead and support the definition and implementation of 1st Line of Defense policies and procedures. Tide is a business management platform designed to save small businesses time and money.

Responsibilities:

  • Assist in interpreting financial crime regulations and advising on Tide’s compliance approach for the UK and EU.
  • Contribute to the drafting and maintenance of MS policies and procedures.
  • Review and assess current processes for policy adherence and collaborate on necessary changes.
  • Support the MS Product function to ensure regulatory and policy compliance in new product development for the UK and EU markets.
  • Work closely with the 2nd Line of Defense to agree on policy changes and constructively challenge recommendations.
  • Assist in audits and oversight from banking partners.
  • Collaborate with 2LoD Compliance to implement new regulatory requirements within MS for the UK and EU.

Requirements:

  • In-depth knowledge of financial crime regulations and ability to stay updated with regulatory changes in the UK and EU (Germany, France).
  • Familiarity with 4AMLD-6AMLD
  • Experience in a 1st Line of Defence function, Risk & Compliance, or Internal Audit
  • Pragmatic approach to balancing regulatory requirements with customer service and commercial objectives.
  • Strong communication skills to articulate regulatory risks and trade-offs in processes and procedures.
  • Ability to draft clear, concise, and easy-to-understand policies and procedures.
  • Experience in challenging senior stakeholders and maintaining robustness under challenge.
  • Background in business banking within a BaFin, AMF or CSSF regulated environment, with experience in FinTech being a plus.
  • Enthusiastic about delivering excellent service to members while managing risks effectively.
  • Working knowledge of French or German languages is a great advantage.

What Tide offers:

  • 25 days paid annual leave
  • 3 paid days off for volunteering or L&D activities
  • Extended maternity and paternity leave covered by the company
  • Personal L&D budget in the amount of 1000 BGN per year
  • Additional health & dental insurance
  • Mental wellbeing platform
  • Fully covered Multisports card
  • Food vouchers
  • Snacks, light food, drinks in the office
  • WFH equipment allowance
  • Flexible working from home
  • Sabbatical Leave
  • Share options
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Careers at Tide

Tide is a rapidly expanding finance platform dedicated to saving small businesses time and money. It provides business accounts, banking services, and connected administrative solutions like invoicing and accounting. Serving over 1 million small businesses globally, Tide operates in the UK, India, and Germany. Headquartered in London, with offices in Sofia, Hyderabad, Delhi, Berlin and Belgrade, the company fosters a transparent and inclusive environment. Tide embraces diversity and is committed to building products that resonate with the diverse needs of its members.