Sales Team Lead (Member Success)

Tide, a business management platform for small businesses, is seeking a Sales Team Lead of Member Success. The company helps members save time and money through business accounts and connected administrative solutions. With over 1 million users worldwide, Tide has offices in multiple locations and a growing team, aiming to empower small businesses.

The position is within the Member Success Team (Inside Sales), where the successful candidate will lead a team focused on engaging with existing customers to promote the use of Tide's products and services.

The role involves:

• Leading the development of the product area by monitoring team performance.
• Implementing sales strategies based on data analysis.
• Developing the sales team through regular feedback, coaching, and mentoring.
• Identifying opportunities to improve operations, product, and performance.
• Ensuring adherence to company policies and regulatory requirements.
• Conducting quality checks on sales calls.

Requirements:

• Proven experience in sales or a similar sales leadership role.
• Strong track record of meeting or exceeding sales targets.
• Excellent communication, coaching, and leadership skills.
• Analytical mindset with the ability to use data to drive decisions.
• Knowledge of financial products and services is a plus.
• High proficiency of the English language.

What Tide offers:

• 25 days paid annual leave.
• 3 paid days off for volunteering or L&D activities.
• Extended maternity and paternity leave.
• Personal L&D budget.
• Additional health & dental insurance.
• Mental wellbeing platform.
• Flexible working from home.
• Share options.