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PayPay, a fintech company with over 67 million users, is seeking a CS Data Analyst to enhance its customer support operations. The company values innovation and collaboration, encouraging employees to contribute to its vision of revolutionizing cashless payments in Japan. The role involves analyzing customer support data to identify issues and propose solutions, contributing to the improvement of customer experience (CX).
The Data Analyst will join a team of experienced professionals focused on optimizing PayPay's CS operations.
Responsibilities include:
- Investigating KPIs and identifying areas for improvement
- Building and maintaining a customer support data warehouse (DWH)
- Creating visualizations of customer support data using BI tools
- Analyzing customer support data and generating actionable insights
- Validating extracted data and creating comprehensive reports using Excel and PowerPoint
- Presenting improvement proposals to stakeholders
Requirements:
- Proven experience in data analysis and proposing data-driven improvements (KPI measurement, impact analysis, etc.)
- Experience using BI tools
- Understanding and practical application of basic statistical mathematics
- Strong logical thinking, presentation, and documentation skills
PayPay offers:
- Remote work
- A super-flexible work schedule
- Comprehensive benefits, including social insurance and retirement plan
- Opportunities for language learning support
PayPay
PayPay is a Japanese fintech company established in 2018, boasting over 65 million users. With a diverse team comprising members from approximately 50 countries and regions, PayPay aims to create an unprecedented future, fostering a "Day 1" mindset to revolutionize cashless payments and financial life platforms in Japan. It cultivates a culture of proactive problem-solving and collaborative innovation to deliver unparalleled value.