CSデータアナリスト担当

Job Description

PayPay, a leading fintech company with over 69 million users, is seeking a CS Data Analyst to enhance its customer support operations. The company values diversity and innovation, encouraging employees to contribute to its vision of revolutionizing cashless payments in Japan.

This role is within a team of experienced contact center managers and data analysts, focused on optimizing PayPay's customer support services. The ideal candidate will be logical, data-driven, and capable of providing evidence-based insights to improve CS performance and contribute to the company's business objectives.

Responsibilities include:

• Analyzing PayPay customer support data to identify trends and issues.
• Developing and maintaining a customer support data warehouse (DWH).
• Creating data visualizations and dashboards using BI tools.
• Generating reports and presentations based on data analysis.
• Proposing and presenting data-driven improvement recommendations.

Requirements:

• Proven experience in data analysis and improvement proposal, including KPI measurement and effect measurement.
• Experience using BI tools.
• Understanding of basic statistical mathematics and its practical application.
• Strong logical thinking, proposal, and documentation skills.

PayPay offers:

• Hybrid workstyle (remote and office).
• Super flex time.
• Social insurance.
• Corporate defined contribution pension plan.
• Language learning support.