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Job Description
Appian is seeking a Director of Customer Success to lead a portfolio of customer accounts. The Director will focus on account strategy, problem-solving, contract negotiation, and new business development. This role requires in-person collaboration at the McLean, Virginia headquarters five days a week.
The role involves:
- Leading a portfolio of Customer Accounts.
- Driving growth and delivery success of programs.
- Devising and executing account strategy.
- Identifying and solving business problems for clients.
- Negotiating contracts.
- Managing regional finance plans.
- Cultivating new business within existing customers.
Requirements:
- Deep understanding of information technology systems, networks, applications, and infrastructure.
- Ability to inspire and motivate teams.
- Ability to think strategically and develop long-term plans.
- Responsibility for managing budgets and ensuring cost-effectiveness.
- Strong project management skills.
- Ability to collaborate with other departments and stakeholders.
- Minimum of a Bachelor's Degree from an accredited university.
- Active government Top Secret Clearance or higher.
- 15+ years of experience managing a portfolio of Agile IT projects in a delivery capacity within the Federal government.
- Experience with problem identification and Business Value Analysis and leading customers towards measurable ROI.
- Proven track record of growing business and winning business proposals.
- Experience defining and overseeing the delivery of an integrated technical approach.
- Experience executing strategy, managing financial plans, shaping strong delivery proposals and commercial propositions and negotiating contracts.
- Experience supporting pre-sales activities.
The role offers:
- Training and Development: department-specific training, mentorship, and the First-Friend program.
- Growth Opportunities: leadership program, Appian University, skills-based training, and tuition reimbursement.
- Community: 8 employee-led affinity groups.
