NOC Engineer

Job Description

LivePerson, a global leader in enterprise conversations, is seeking a NOC Engineer to join their team. The successful candidate will play a critical role in monitoring LivePerson's services and ensuring high availability and performance across six data centers worldwide, supporting thousands of customers. This role involves working in a 24x7 operational environment, handling incidents, and communicating effectively with internal teams and the LivePerson Support division.

Responsibilities Include:

• Monitoring LivePerson services and servers.
• Handling incidents quickly and professionally.
• Triggering operational procedures for production incidents.
• Troubleshooting production incidents.
• Managing internal incident notifications.
• Interacting with the LivePerson Support division.
• Actively participating in customer-affecting incidents.

Requirements:

• At least 2 years of experience in a similar role (3+ years is a plus).
• Ability to work in a 24x7 operational environment (shifts, weekends, holidays).
• Ability to handle stressful situations.
• Excellent verbal and written English skills.
• Excellent communication skills.
• Multitasking skills and quick reaction to multiple issues.
• Familiarity with Networking concepts.
• GCP background / experience operating in a Linux environment.

Benefits Include:

• Medical, Dental, and Vision health coverage.
• Vacation and Holidays time off.