Crisis & Continuity Advisor

Job Description

Twilio is seeking a Crisis and Continuity Advisor to support the development, implementation, and management of the crisis management function. The advisor will collaborate with cross-functional teams to ensure operational resilience and the ability to recover from disruptive events, minimizing impact on business processes.

This position reports to the Director, Operational Resilience, and plays a crucial role in ensuring a safe, healthy, and secure environment through customer engagement and trust.

In this role, the Crisis & Continuity Advisor involves:

• Supporting the development and implementation of a crisis management framework.
• Collaborating with business units to assess operational resilience requirements.
• Leading the design and supporting the implementation of business continuity plans, disaster recovery procedures, and crisis management protocols.
• Developing and delivering crisis management tabletops, notification testing, simulations, and drills.
• Preparing and presenting reports on operational crisis management initiatives.

The ideal candidate should possess:

• 5+ years in the private sector, or 3+ years in the public sector with 2+ years in the private sector, proven experience in crisis management and business continuity.
• Strong knowledge of operational risk frameworks, regulatory requirements, and industry standards.
• Demonstrated experience in leading in a crisis.
• Excellent written and verbal communication skills.
• Excellent analytical and problem-solving skills.
• Exceptional communication and interpersonal skills.

Twilio offers:

• Competitive pay
• Generous time-off
• Ample parental and wellness leave
• Healthcare
• A retirement savings program