Security Customer Trust Analyst, Information Security

Job Description

Twilio is seeking a Security Customer Trust Analyst to join their Enterprise Information Security Organization. This person will support security awareness and education for Twilio sales teams and customers. They will be responsible for maintaining information security for Twilio's largest customers, requiring an understanding of cybersecurity, compliance, technical knowledge, and strong interpersonal skills. The analyst will partner with Product, Legal, and InfoSec teams, serving as the face of Security/Customer Trust, and will be accountable for answering questionnaires, reviewing legal documentation, and representing Twilio Security during technical audits.

Responsibilities

• Manage and respond to security questionnaires and customer inquiries from Twilio’s largest customers.
• Collaborate with internal subject matter experts to deliver accurate responses to Third-Party requests.
• Identify and communicate potential security risks or gaps within questionnaire responses.
• Maintain an up-to-date repository of questionnaire responses.
• Contribute to the enhancement of security questionnaire response templates and processes.
• Cultivate productive relationships with internal stakeholders.
• Propose innovative ideas to enhance team and organizational processes.
• Collaborate with the Audit Lead to orchestrate external Twilio Security audits.

Requirements:

• 2+ years experience in customer facing technical roles engaging customers on security.
• 2+ years experience working with security concepts and technology.
• Understanding of frameworks (e.g., SOC, NIST) is a plus.
• Comfort in conveying technical concepts both verbally and in written form.
• Meticulous attention to detail.
• Excellent time management, organizational, and multitasking skills.
• Ability to collaborate effectively with personnel at all levels within an organization.

What Twilio offers:

• Competitive pay
• Generous time-off
• Ample parental and wellness leave
• Healthcare
• A retirement savings program