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Digital Sales Representative - Expansion

Digital Sales Representative - Expansion, remote role in the US.
Twilio
Remote
United States
USD 72,800 - 101,920
USD 35 - 49 per hour
Job Description
Twilio is seeking a Digital Sales Representative - Expansion to manage and expand customer accounts within the Self Service segment. This role involves net new customer activations, transactional and solution selling, and closing deals.

Responsibilities:
  • Manage and expand customer accounts within the Self Service segment.
  • Own a book of business with the goal of protecting revenue and driving upsell and cross-sells.
  • Execute programmable sales plays to consistently deliver strong revenue, gross margin, and gross profit results.
  • Work cross-functionally with representatives from product, finance, support, and services teams to execute renewals and drive DBNE.
  • Generate and maintain an accurate sales pipeline and forecast utilizing our CRM, Salesforce.
  • Execute automation strategies to serve a large quantity of customers while maintaining NPS and preventing churn.
  • Work closely with marketing teams to align on messaging and campaigns.

Requirements:
  • 2 years closing experience or 1+ years closing experience at a SaaS or CPaas company, with a record of top performance.
  • Demonstrated track record of managing business forecasts and financial models.
  • Comfortable working with business and highly technical leaders, while influencing their understanding and building supportive partnerships.
  • Analytical account development strategy based on using data to find opportunities and prove value.
  • Entrepreneurial mindset with appetite to define processes and build programs.
  • Record of delivering revenue and gross profit results.
  • Excellent verbal and written communication skills.

What Twilio Offers:
  • Competitive pay.
  • Generous time off.
  • Ample parental and wellness leave.
  • Healthcare.
  • A retirement savings program.
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Twilio

Twilio is a communication platform as a service (CPaaS) company that empowers businesses and developers to build personalized customer experiences. It provides a cloud-based platform with a suite of APIs and tools for various communication channels, including SMS, WhatsApp, and voice. Twilio focuses on delivering innovative solutions that enable businesses to connect with their customers effectively and ensure regulatory compliance in global communications. The company emphasizes a remote-first work environment with a strong culture of inclusion.

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