Senior Salesforce Administrator

Job Description

Twilio is seeking a Senior Salesforce Administrator to join its Sales Operations team. The role involves understanding business processes and building/maintaining the systems that power them. He or she will be responsible for improving the Salesforce.com platform and ensuring data excellence across the organization, thinking creatively about process efficiency.

Responsibilities:

• Assist project managers in various work streams on Salesforce.com
• Data management in Salesforce.com and other business systems, including auditing and resolving data integrity at a large scale.
• Work with program managers and stakeholders to uncover process gaps and develop elegant solutions
• Understand and fix existing system problems on a daily basis
• Continually evaluate and identify gaps in our existing codebase to develop solutions for increased extensibility.
• Collaborate with cross-functional teams, including developers, business analysts, and stakeholders.
• Leadership skills to mentor junior administrators and provide guidance on best practices.

Requirements:

• 5-8 years of experience with Salesforce.com implementation (design, configuration, deployment, lightning flows)
• Demonstrated ability to understand business needs and translate requirements into technical solutions
• Proven track record of managing Salesforce projects from inception to completion, ensuring successful implementation and user adoption.
• Salesforce Certified Administrator and Developer
• Strong presentation, communication, and facilitation skills
• Ability to communicate complex technical solutions effectively to non-technical stakeholders.
• Comprehensive experience on debugging and troubleshooting in Salesforce
• Strong organizational and business analysis skills; detail-oriented and able to work independently, manage and develop smaller scale projects.
• Ability to identify and implement process improvements to enhance system efficiency and user experience.
• Experience in maintaining system documentation
• Knowledge on Salesforce.com configuration best practices

What role offers:

• Remote work opportunity
• Competitive pay
• Generous time-off
• Ample parental and wellness leave
• Healthcare
• Retirement savings program