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Onboarding Operations Specialist L1 at Twilio

Onboarding Operations Specialist to manage customer onboarding and compliance.
Remote
Colombia
Undisclosed salary
Twilio is seeking an Onboarding Operations Specialist to join its Onboarding and Compliance team. This remote role, based in Colombia, will be responsible for assisting customers with onboarding RCS and WhatsApp, procuring short codes and Sender IDs, and ensuring phone number compliance globally.

The role involves:
  • Processing RCS onboarding requests.
  • Project managing complex customer requests.
  • Designing and optimizing new processes.
  • Collaborating with Product and Engineering teams.

The ideal candidate should have:
  • 3+ years experience in technical customer operations.
  • Tech and process-savvy skills.
  • Experience with JIRA and Zendesk.
  • Data-driven mindset.
  • Bachelor’s Degree or equivalent experience.

Twilio offers:
  • Competitive pay.
  • Generous time-off.
  • Healthcare.
  • Retirement savings program.
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Twilio

Twilio is a communication platform as a service (CPaaS) company that empowers businesses and developers to build personalized customer experiences. It provides a cloud-based platform with a suite of APIs and tools for various communication channels, including SMS, WhatsApp, and voice. Twilio focuses on delivering innovative solutions that enable businesses to connect with their customers effectively and ensure regulatory compliance in global communications. The company emphasizes a remote-first work environment with a strong culture of inclusion.