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Xendit is seeking a Customer Product Specialist to manage customer success in Jakarta, Indonesia. The Customer Product Specialist will be responsible for the overall success of a set of customer accounts and serve as a customer-facing product champion for Xendit's products. This role involves building strong customer relationships, becoming an expert on Xendit's products and integrations, and monitoring customer satisfaction.Role involves:
- Building and maintaining customer relationships.
- Becoming an expert on Xendit’s products and integrations.
- Monitoring customer satisfaction.
- Identifying opportunities to expand customer use of Xendit products.
- Providing customer insight to product management, onboarding, and sales.
- 1 to 3 years of experience in client relationship roles.
- Professionally fluent in English.
- Proficiency with Microsoft Office or Google Suite tools.
- Effective communication skills.
- Opportunity to work with a fast-growing company in the payments infrastructure space.
- A chance to be a product champion and influence product development.
- Exposure to various industry verticals and customer types.
Xendit
Xendit is a payment infrastructure provider across Southeast Asia, focusing on Indonesia, the Philippines, and Malaysia. It empowers businesses of all sizes with a suite of APIs, e-commerce integrations, and user-friendly applications, facilitating payments, powering marketplaces, and offering KYC and fraud prevention solutions. Xendit aims to simplify and secure payments within the region by building advanced payment rails and serves thousands of businesses, processing millions of transactions monthly. The company is backed by top-tier global venture capital firms.