Merchant Ops Analyst

Job Description

Xendit is seeking a Merchant Ops Analyst to join their team in Bangkok, Thailand. The candidate will be responsible for processing KYC profiles in compliance with the company's policies.

Responsibilities:

• Conducting business profile review for merchant accounts
• Reviewing information and documentation for compliance
• Processing cases based on priorities and KYC expiry dates
• Gathering documentation and retaining records
• Assessing risk in business decisions
• Reporting operational, system, and policy issues
• Achieving quality and production targets
• Working with various teams to fulfill KYC requirements
• Managing ad hoc tasks for project management

Requirements:

• Bachelor’s degree in Business Administration, Finance/Accounting, Communications, Computer Science/IT, or equivalent
• 1 to 3 years of experience in a customer facing role or similar
• Professional fluency in English and Thai
• Proficiency with Microsoft Office or Google Suite tools
• Strong analytical and communication skills
• Ability to think out of the box and be assertive
• High flexibility and detail-orientation
• Ability to multitask and meet deadlines
• Resilience to challenges and a motivated attitude

Xendit offers:

• Opportunity to work in payment infrastructure across Southeast Asia