Technical Support Associate - Spanish or German speaker

Job Description

Interactive Brokers is seeking a Technical Support Associate to join their team in Tallinn, Estonia. The successful candidate will focus on ensuring a solid user experience through responsive support of the company's trading software. They will assist clients with inquiries, serve as a liaison between internal teams and clients, and ensure prompt and effective resolution of bugs and issues.Role involves:

• Providing technical and functional support for the Interactive Brokers Trader Workstation.
• Managing problem resolution, focusing on wide-scale technical issues.
• Liaising between internal teams and clients.
• Managing escalations of technical issues to the development team.
• Addressing client inquiries regarding IBKR’s two-factor secure login system.

Requirements:

• Two years of experience in Windows/Mac software and hardware support.
• Connectivity and networking support experience.
• Java familiarity.
• Fluency in English and Spanish or German is a must.
• Self-confidence, good communication skills, and the ability to work independently in a team.

Interactive Brokers offers:

• Discretionary, performance-based bonus.
• Private health insurance and sport activity compensation.
• Stock incentive plan.
• Daily food allowance in the office.
• Hybrid way of working (2 days home office/week).