Technical Support Engineer - University Graduate 2025

Job Description

Verkada, a leader in cloud-based B2B physical security, is seeking a Technical Support Engineer to join their team in New York. This role involves supporting Verkada's growing base of enterprise customers and working with their suite of cloud-managed physical security products.Verkada values holistic health and wellbeing of their employees, offering benefits such as healthcare programs, mental health support, paid parental leave, flexible time off, professional development, wellness benefits, and daily lunches and dinners.Responsibilities:

• Full-stack troubleshooting of the entire Verkada platform including, network, hardware, software, and electrical issues
• Provide best practice design, installation, and configuration expertise to enterprise customers
• Communicate technical matters to customers both orally and in writing
• Own customer issues from creation to resolution
• Collaborate with Engineering and Product teams to test new products and identify bugs
• Write technical knowledge base articles and whitepapers
• Staying up to date on the latest products and industry technologies
• Build tools and processes that will scale

Requirements:

• Bachelor’s or Master's degree in a related technical discipline
• Coursework with a focus on computer networking, Linux, electronics, computer systems, Python or other coding languages is a plus
• Ability to communicate complex technical matters both orally and in writing
• Demonstrated problem-solving skills and attention to detail
• Ability to work within a team environment
• Industry certifications are a plus

Benefits:

• Healthcare programs
• Mental health support
• Paid parental leave & fertility benefits
• Time off to relax and recharge through our paid holidays, firm-wide extended holidays, flexible PTO, and personal sick time
• Professional development stipend
• Wellness/fitness benefits
• Healthy lunches and dinners provided daily