Support Engineer (APAC - India)

GitLab, an open core software company, is seeking a Support Engineer to join their Engineering department. This role involves interacting with customers, troubleshooting performance problems, collaborating with the Product team, and contributing to the codebase. The Support Engineer will also contribute to documentation and improve support processes.

Responsibilities:

• Support Self-managed and GitLab.com customers.
• Collaborate with Product, Development, Infrastructure, Customer Success, and Sales Teams.
• Create and update documentation.
• Participate in Pairing Sessions.
• Participate in regular on-call rotations.
• Participate in hiring processes.

Requirements:

• Experience in managing customer-facing cases.
• Excellent Linux systems administration knowledge.
• Ability to use scripting languages (Ruby or Bash) and MVC frameworks (Ruby on Rails).
• Experience with Git and CI/CD.
• Expertise in writing support content.
• Ability to communicate complex technical topics.
• Familiarity with DevOps methodologies and technologies like Serverless and Kubernetes.
• Understand a range of different GitLab implementations.

GitLab Offers:

• All remote, asynchronous work environment
• Flexible Paid Time Off
• Equity Compensation & Employee Stock Purchase Plan
• Growth and development budget
• Parental leave
• Home office support