Quality Assurance (QA) Manager at Zepz

Zepz Group is seeking a Quality Assurance Manager to lead a QA team within operations in Cebu, Philippines. The role involves identifying performance gaps, recommending improvements, and driving consistency in customer experience. This role is critical in ensuring that our customer interactions meet the highest standards of quality and compliance, ultimately contributing to an exceptional customer experience.

Responsibilities:

• Manage and mentor a team of QA analysts.
• Develop and implement a comprehensive QA strategy.
• Oversee monitoring of customer interactions.
• Analyze QA data and provide insights.
• Collaborate with training teams to enhance training materials.
• Prepare and present regular QA reports.
• Identify process gaps and implement corrective actions.
• Utilize customer feedback to inform QA practices.
• Participate in calibration sessions.
• Ensure compliance with company policies and regulatory requirements.

Requirements:

• Bachelor’s degree in a related field or equivalent experience.
• Minimum of 3 years of experience in quality assurance.
• Experience in managing and developing teams.
• Strong analytical skills.
• Excellent communication and interpersonal skills.
• Proficiency in QA software and tools.

Zepz offers:

• Unlimited Annual Leave
• Private Medical Cover
• Retirement
• Life Assurance
• Parental Leave