Training Delivery Executive at Zepz

Zepz Group is seeking a Training Delivery Executive to deliver and evaluate training programs for Customer Care and operations teams based in Cebu, Philippines. The role ensures employees are equipped with the skills and knowledge to deliver exceptional customer service and meet performance metrics. The Training Delivery Executive will collaborate with the training, quality teams, customer care managers, and the wider operations team to identify training needs, develop content, and ensure effective onboarding and continuous learning.

Role involves:

• Conducting engaging training sessions for new hires, upskilling programs, and updates.
• Designing and implementing training programs with measurable outcomes.
• Conducting Training Needs Analysis to identify areas for learning intervention.
• Providing coaching and feedback to the teams.
• Recording training interventions on the designated platform or Learning Management System (LMS).
• Staying informed about the latest training tools and enhancing training skills.

Requirements:

• Flexibility to work onsite and with schedule changes
• At least 6 months experience in Customer Care at Zepz or 3 years of experience as a training facilitator in a contact center environment.
• Bachelor’s Degree or equivalent work experience.
• Strong interest in leadership and motivational skills, with a commitment to continuous learning.
• Desire to help others grow and achieve their goals.
• Skilled at training facilitation and/or public speaking.
• Excellent verbal and written communication skills.
• Ability to provide 1:1 coaching and mentoring.
• Familiar with the GROW coaching model.
• Familiar with the ADDIE training model.
• Ability to take ownership and exceed expectations as needed.
• Capable of working under pressure while managing conflicting demands and setting priorities.
• Open to feedback and adaptable to change.
• Customer-focused and aligned with company values.
• Proficient in Google Suite including Google Slides, Google Forms, Google Sheets and Google Docs.

What Zepz offers:

• Unlimited Annual Leave
• Private Medical Cover
• Retirement pension schemes
• Life Assurance
• Parental Leave