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Customer Service Agent - Portuguese Speaking at Betsson Group

Portuguese speaking customer service agent in Malta with hybrid work.
Remote
Hybrid
On-Site
Malta
Undisclosed salary

Betsson Group is seeking a Customer Service Agent with excellent communication skills in Portuguese and English to join their award-winning customer service team in Malta. This individual will contribute to providing the best customer experience by assisting Portuguese-speaking customers via email, chat, and telephone, ensuring customer satisfaction, translating promotional texts, and managing customer accounts.

The role offers flexibility with a hybrid work model, requiring 3 days in the office and 2 days working from home. It provides ample opportunities for skill progression, iGaming industry knowledge development, and being part of a multicultural environment that embodies the value of One Betsson.

Role involves:

  • Helping Portuguese speaking customers via e-mail, chat and telephone
  • Good English communication
  • Working together with your team to reach the best customer satisfaction (including other KPI's)
  • Translating promotional texts and/or customer surveys in your local language
  • Managing customer accounts
  • Following company policies and practices regarding player safety, protection, and responsible gaming

Requirements:

  • Communication skills written and verbal in both Portuguese and English
  • Strong Microsoft Office knowledge
  • Background in customer service, this can be face to face, online or via phone calls
  • Multi-tasking and time management
  • Previous iGaming experience (Additional Awesome)
  • Additional language skills (Additional Awesome)

What Betsson offers:

  • 28 Vacation Days Per Year
  • Relocation (including flights, bonus and accommodation)
  • Hybrid Model
  • Health & Life Insurance & Company Doctor
  • €400 Wellness Allowance
  • €300 Working From Home Allowance
  • Yoga & Sports Activities
  • Lunch Provided Monday-Friday
  • Company Discounts
  • Company Events
  • Great Atmosphere & Betsson Values
Apply

Betsson Group

Betsson Group is a dynamic iGaming company committed to delivering exceptional customer experiences. It operates in diverse markets, providing multilingual support via email, chat, and telephone. The company fosters a collaborative and multicultural environment, emphasizing teamwork and individual growth. Betsson Group prioritizes player safety and responsible gaming, adhering to strict policies and practices. The organization offers opportunities for skill development and career advancement, encouraging employees to embody its core values.