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Staff Client Support Engineer at BigID

Staff Client Support Engineer providing high-quality support to enterprise customers.
Remote
Argentina
Undisclosed salary

BigID is seeking a Staff Client Support Engineer to provide high-quality support to its enterprise customers. The successful candidate will act as an advocate for customers, collaborating with the Development team to resolve issues.

BigID is an innovative tech startup focused on data security, compliance, privacy, and AI data management.

Role Involves:

  • Troubleshooting advanced technical issues for client stakeholders.
  • Evaluating implementation results and deploying solution components.
  • Engaging with multi-discipline internal and client teams for successful resolutions.
  • Transferring knowledge to the internal Support organization and customers.
  • Prioritizing and resolving product issues with Engineering and Product Management teams.
  • Resolving complex problems through product understanding and code analysis.
  • Identifying and prioritizing technical improvements.
  • Influencing adjacent teams' designs for better system design decisions.

Requirements:

  • 7+ years of IT experience, with 2+ years in a customer-facing role.
  • Bachelor's degree in Computer Science, IT, or related field (or equivalent experience).
  • Experience with Linux-based OS installation, configuration, and management.
  • Basic experience with RDBMS such as Microsoft SQL Server, Oracle, PostgreSQL, etc.
  • Hands-on experience in Docker and Kubernetes deployments.
  • Coding experience with Python, C++, C#, and Java (major advantage).
  • Ability to troubleshoot complex software modules and context switch between tasks.

BigID offers:

  • Flexible work arrangements
  • Other compulsory benefits based on country of residence
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BigID

BigID is a technology company specializing in data security, compliance, privacy, and AI data management solutions. It helps businesses reduce risk, foster innovation, ensure compliance, build trust, improve decision-making, and maximize data value. Known for its innovative approach, BigID has earned recognition in artificial intelligence, cybersecurity, and data protection. Values such as care, dedication, perseverance, and excellence underscore the company's commitment to its customers, employees, and industry leadership.