Staff Client Support Engineer

Job Description

BigID, an innovative tech startup specializing in data security, compliance, privacy, and AI data management, is seeking a Staff Client Support Engineer. The ideal candidate will provide high-quality support to enterprise customers and collaborate with the Development team to resolve issues.Responsibilities:

• Work closely with client stakeholders to troubleshoot advanced technical issues.
• Evaluate implementation results and deploy solution components.
• Engage with multi-discipline internal and client teams to ensure successful resolutions.
• Transfer knowledge within the internal Support organization and to customers.
• Collaborate with Engineering and Product Management teams to prioritize and resolve product issues.
• Resolve complex problems through a deep understanding of the product and code analysis.
• Identify and prioritize technical improvements based on data and experience.
• Influence adjacent teams' designs to promote better holistic system design decisions.

Requirements:

• 7+ years of IT experience, with 2+ years in a customer-facing role.
• Undergraduate degree in Computer Science, Information Technology/Systems, or related field.
• Experience with Linux-based Operating Systems.
• Basic experience with RDBMS such as Microsoft SQL Server, Oracle Database, PostgreSQL, MySQL/MariaDB, IBM DB2, etc.
• Hands on experience in Docker and Kubernetes deployments.
• Experience in writing code projects with Python, C++, C# and Java.
• Ability to troubleshoot complex software modules.
• Ability to context switch and move effectively between different tasks or competing priorities.

BigID offers:

• Flexible work arrangements
• Other compulsory benefits based on country of residence