Renewal Manager at PagerDuty

PagerDuty is seeking a Renewal Manager to join their customer-focused team. The Renewal Manager will manage subscription renewals, ensure high retention rates, and maximize contract value. This role involves collaborating with Customer Success, Sales, and Operations to drive customer adoption and mitigate churn risks.

Responsibilities:

• Own the subscription renewal process for assigned customers.
• Partner with Customer Success Managers to execute success strategies.
• Develop and execute negotiation strategies to maximize contract value.
• Collaborate across multiple teams to ensure smooth renewal execution.
• Maintain accurate customer and renewal data in Salesforce.

Requirements:

• 2+ years of experience in renewals, account management, or customer success.
• Strong interpersonal and communication skills.
• Self-motivated and proactive, with the ability to work independently and as part of a team.
• Experience managing customer relationships and executing strategies to increase retention and revenue.
• Ability to identify risks and work collaboratively on mitigation strategies to ensure customer retention.

PagerDuty offers:

• Competitive salary
• Comprehensive benefits package from day one
• Flexible work arrangements
• Company equity
• ESPP (Employee Stock Purchase Program)
• Retirement or pension plan
• Generous paid vacation time
• Paid holidays and sick leave
• Dutonian Wellness Days & HibernationDuty
• Paid parental leave
• Paid volunteer time off: 20 hours per year
• Company-wide hack weeks
• Mental wellness programs