Clash
of Jobs
Browse All Jobs
Bloomreach is seeking an Associate Product Support Specialist to join their Engagement Support Team. In this role, the individual will provide consulting to Bloomreach Engagement users through live chat and other channels, addressing product and technical questions, and assisting with marketing-related topics. The specialist will diagnose requests, guide customers through problem-solving, and escalate complex cases to experts. They will also provide assistance to other consultants with advanced use-cases. Responsibilities include:
- Providing consulting on Bloomreach Engagement platform and related technologies.
- Answering questions about marketing related topics
- Helping create reports, segmentations, campaigns or analyses
- Diagnosing requests and guiding customers.
- Referring specialized cases to experts.
- Basic understanding of HTML, CSS, and JS.
- Problem-solving skills and analytical thinking.
- Advanced English language skills.
- Interest in data analytics and online marketing.
- Client-facing experience in support or marketing.
- Annual medical insurance coverage.
- Statutory retirement benefits.
Bloomreach
Bloomreach delivers personalized customer experiences through its AI-powered platform. By unifying real-time customer and product data, Bloomreach enables businesses to optimize marketing, product discovery, content management, and conversational shopping. Serving over 1,400 global brands, Bloomreach's comprehensive solution helps businesses connect customers with relevant content and products, driving measurable growth across the entire customer journey. The company focuses on innovation, providing solutions that address complex business challenges through data-driven technology and AI.