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Customer Onboarding Manager at Smartly

Customer Onboarding Manager at Smartly, Manila, digital advertising expertise.
Hybrid
On-Site
Philippines
Undisclosed salary
Smartly is seeking a Customer Onboarding Manager to join their team in Manila. This role is crucial for assisting newly-signed customers with the onboarding process, ensuring a smooth transition to the Smartly platform. The Onboarding Manager works closely with Sales and Customer Success teams to deliver tailored solutions to key customers.

Responsibilities:
  • Be a subject matter expert on Smartly's products and services.
  • Work closely with Sales and Customer Success teams to deliver tailored solutions.
  • Take ownership of the technical execution of the onboarding plan.
  • Set up campaign drafts for new customers.
  • Set up reporting views to provide customers with clear visibility.
  • Utilize feeds to create automations and streamline customer workflows.
  • Organize and manage the onboarding process.
  • Collaborate with relevant teams to qualify each case.
  • Create visually appealing and effective decks using Google Slides.

Requirements:
  • 3 - 5 years of digital experience in a social media role.
  • Strong understanding of digital advertising platforms and tools.
  • Experience working with Google Sheets.
  • Proficiency in creating presentations using Google Slides.
  • Excellent communication and interpersonal skills.
  • Detail-oriented and highly organized with strong project management skills.
  • Problem-solving mindset.
  • Self-motivated and proactive.
  • Ability to thrive in a fast-paced and collaborative team environment.

Smartly offers:
    Apply

    Smartly

    Smartly is an AI-powered advertising technology company transforming ad experiences for brands and consumers. Their advertising platform integrates media, creative, and intelligence, managing creative and media for over 700 brands globally. Recognized as a leader in Creative Advertising Technologies, Smartly manages billions in ad spend across major platforms like Facebook, Google, and TikTok, delivering tangible business outcomes. With a diverse team of over 750 employees representing more than 60 nationalities across 13 countries, Smartly fosters an inclusive and innovative environment.