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IT Support Engineer

IT Support Engineer role at Tide in Hyderabad.
Careers at Tide
On-Site
India
Undisclosed salary
Job Description

Tide is seeking an IT Support Engineer to join their team in Hyderabad. This role involves administering Tide’s Corporate IT and Infrastructure tech stack, managing current technologies, improving existing practices, and integrating various SaaS applications with Tide systems. The IT Support Engineer will maintain the reliability of macOS and Microsoft Windows platforms, scale Mobile Device Management platforms, and provide 1st/2nd line support to end-users. They will also troubleshoot problems, answer questions, provide training, and assist in the maintenance and rollout of new applications.

Responsibilities Include:

  • Administering Tide’s Corporate IT and Infrastructure tech stack.
  • Maintaining macOS and Microsoft Windows platforms.
  • Scaling Mobile Device Management platforms.
  • Providing 1st/2nd line support to end-users.
  • Troubleshooting problems and providing training.
  • Assisting in the maintenance and rollout of new applications.
  • Documenting procedures, policies, technical instructions, and security practices.

Requirements Include:

  • Working knowledge of JAMF Cloud and Microsoft Intune.
  • Knowledge of Okta and Identity and Authentication tooling.
  • Working knowledge of Atlassian backend.
  • Knowledge of Google Workspace administration.
  • Knowledge of Windows and Apple devices and OS troubleshooting.
  • Experience with ITSM platforms and ticketing systems (JIRA & Confluence).
  • Excellent customer focus and communication skills.

Tide offers:

  • Competitive salary
  • Self & Family Health Insurance
  • Term & Life Insurance
  • OPD Benefits
  • Mental wellbeing support
  • Learning & Development Budget
  • WFH Setup allowance
  • Paid leaves
  • Paid days off for volunteering or L&D activities
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Careers at Tide

Tide is a rapidly expanding finance platform dedicated to saving small businesses time and money. It provides business accounts, banking services, and connected administrative solutions like invoicing and accounting. Serving over 1 million small businesses globally, Tide operates in the UK, India, and Germany. Headquartered in London, with offices in Sofia, Hyderabad, Delhi, Berlin and Belgrade, the company fosters a transparent and inclusive environment. Tide embraces diversity and is committed to building products that resonate with the diverse needs of its members.

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