Service Desk Analyst (the Czech Republic) at Chartbeat, Inc.

Lineup, in partnership with Tubular and Chartbeat, is seeking a Service Desk Analyst. The analyst will be responsible for triaging and investigating queries related to their bespoke product, Adpoint, and other technical areas.

• Triage, investigate, and resolve or escalate queries.
• Schedule and monitor customer upgrades.
• Support and maintain a Known Error Database.
• Collaborate within an ITIL environment.
• Work with JIRA and Confluence.
• Provide excellent customer service.

Requirements:

• Proven experience as a Service Desk Analyst.
• Fluent in English and Czech.
• Third European language preferred, ideally German
• Proactive, self-starter with a positive outlook.
• Excellent communication skills – written and oral
• Great customer service skills
• Able to self-manage their workload and meet deadlines
• Strong 2nd line fault analysis, diagnosis, and incident management within SLAs.
• Ability to speak directly with customers to review their JIRA tickets, projects, and future needs

Chartbeat Offers:

• An opportunity to work with a diverse group of focused, hard-working people.
• A challenging and fun work environment.
• Emphasis on maintaining a healthy work/life balance.