Customer Success Manager, Enterprise (Bilingual - French/Italian)

Job Description

Yext is seeking a Customer Success Manager (CSM) to enhance customer adoption and maximize the value of the Yext platform. The Customer Success Manager will be responsible for partnering with customers, understanding their priorities, and ensuring they optimize their Yext investment. This role involves close collaboration with sales, solution engineers, product management, and GTM teams.

Role involves:

• Managing a portfolio of assigned customers.
• Building and maintaining strong relationships with Yext customers.
• Developing and executing strategic success plans.
• Sharing industry insights and Yext product expertise.
• Analyzing customer data to identify upsell & cross-sell opportunities.
• Collaborating with Sales on renewals strategy and plans.

Requirements:

• BA/BS degree in Sales, Business, Marketing, or Computer Science preferred.
• Minimum of 5 years of experience in a customer-facing role.
• Knowledge of digital marketing technologies.
• Familiarity with listings networks such as Google, Apple, and Facebook.
• Work experience in organic search/ local SEO within digital media preferred.
• Customer-centric mindset.
• Strong analytical and problem-solving skills.
• Solid project management skills.
• Outstanding interpersonal and communication skills.

What the role offers:

• Integral role in the business