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Customer Support Specialist with German (Subscription plans)

Customer Support Specialist with German for Tide in Bulgaria.
Careers at Tide
Remote
Hybrid
On-Site
Bulgaria
Undisclosed salary
Job Description
Tide is seeking a Customer Support Specialist with German language skills to join their team in Bulgaria. Tide is a business management platform for small businesses, offering business accounts and administrative solutions. The Paid Plans Support Team provides phone support to paid members, building relationships and driving revenue.

The Customer Support Specialist will communicate with customers daily, mainly over the phone, and provide support via chat and email. They will follow procedures, contribute to process improvement, and deliver a 5-star customer experience. The role involves addressing banking challenges, mentoring team members, and identifying opportunities based on customer feedback.

Role Involves:
  • Communicating with customers via phone, chat, and email
  • Providing first-class support and resolving banking challenges
  • Mentoring team members and supporting back-office tasks
  • Identifying opportunities based on customer feedback

Requirements:
  • Comfortable talking to customers on the phone
  • Minimum 1.5 years of experience in phone customer support
  • Very good verbal and written German (C1 or higher)
  • Proficiency in industry tools like Kustomer, GSuite, Microsoft Office, and Jira
  • Upbeat, energetic, and solid problem-solving skills
  • Strong communication and team collaboration skills

What Tide Offers:
  • 25 days paid annual leave
  • 3 paid days off for volunteering or L&D activities
  • Extended maternity and paternity leave
  • Personal L&D budget
  • Additional health & dental insurance
  • Mental wellbeing platform
  • Fully covered Multisports card
  • Food vouchers
  • Snacks, light food, drinks in the office
  • WFH equipment allowance
  • Flexible working from home
  • Sabbatical Leave
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Careers at Tide

Tide is a rapidly expanding finance platform dedicated to saving small businesses time and money. It provides business accounts, banking services, and connected administrative solutions like invoicing and accounting. Serving over 1 million small businesses globally, Tide operates in the UK, India, and Germany. Headquartered in London, with offices in Sofia, Hyderabad, Delhi, Berlin and Belgrade, the company fosters a transparent and inclusive environment. Tide embraces diversity and is committed to building products that resonate with the diverse needs of its members.

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