Customer Support Specialist with German (Subscription plans) at Careers at Tide

Tide is seeking a Customer Support Specialist with German language skills to join their Paid Plans Support Team. This role involves providing top-tier phone support to paid members, fostering relationships, and driving revenue. The ideal candidate will be proactive, reliable, and committed to delivering award-winning customer service.

The Customer Support Specialist will communicate daily with customers mainly over the phone, provide first-class support over chat and email, and follow established procedures while contributing to process improvements. They will address banking challenges, mentor team members, and monitor usage for new opportunities.

Responsibilities:

• Communicating with customers daily via phone, chat, and email.
• Providing first-class support and resolving banking challenges.
• Mentoring new team members and assisting with back-office tasks.
• Monitoring usage and identifying new opportunities based on customer feedback.
• Participating in training to enhance skills and knowledge.

Requirements:

• Comfortable talking to customers on the phone.
• Minimum of 1.5 years of relevant experience as a phone customer support associate.
• Very good verbal and written German (C1 or higher).
• Proficiency in industry tools like Kustomer, GSuite, Microsoft Office, and Jira.
• Upbeat, energetic, and possesses solid problem-solving skills.
• Strong communication and team collaboration abilities.

Benefits:

• 25 days paid annual leave.
• 3 paid days off for volunteering or L&D activities.
• Extended maternity and paternity leave.
• Additional health & dental insurance
• Mental wellbeing platform
• Fully covered Multisports card
• Food vouchers
• Snacks, light food, drinks in the office
• WFH equipment allowance
• Flexible working from home.